RETURNS & REFUNDS POLICY
Last Updated: July 2026
At ADISAA, we want you to love your purchase. Please read our Returns & Refunds Policy carefully before placing an order.
CHANGE OF MIND
Due to hygiene reasons, we do not offer refunds or exchanges for change of mind purchases.
Please choose all items carefully before completing your order.
FAULTY, DAMAGED OR INCORRECT ITEMS
We will happily offer a replacement, exchange or refund where:
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An item arrives faulty or damaged
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You receive the incorrect item
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Your order does not match what was purchased
If you believe your item is faulty, damaged or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item(s)
RETURN CONDITIONS
To be eligible for a return, items must:
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Be returned within 7 days of delivery
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Be unused and in original condition
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Include original packaging
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Include proof of purchase
All returned items are subject to inspection once received.
ADISAA reserves the right to decline returns that do not meet the above conditions.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is confirmed to be faulty, damaged or incorrect.
All returns should be sent using traceable postage, as ADISAA is not responsible for items lost in transit.
Please ensure items are packaged securely to avoid damage during return shipping.
REFUNDS
Once your return has been received and inspected, we will notify you regarding the outcome of your refund request.
Approved refunds will be processed back to the original payment method used at checkout.
Please allow time for your financial institution to process the refund.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
CONTACT US
For any returns, refund or exchange enquiries, please contact: