SHIPPING & DELIVERY POLICY

Last Updated: July 2026

Thank you for shopping with ADISAA. Please read the following shipping information carefully before placing your order.

ORDER PROCESSING

ADISAA aims to process and dispatch all orders within 1–3 business days, Monday to Friday.

Please note that dispatch times may be extended during:

Public holidays
Promotional periods
Product launches
Restocks
Peak shopping periods

We appreciate your patience and understanding during these times.

SHIPPING CARRIERS

Orders are currently shipped via:

Zappy
Australia Post

Shipping providers may change from time to time depending on service availability and operational requirements.

DOMESTIC SHIPPING (AUSTRALIA)

EXPRESS SHIPPING

Flat Rate:
$10 AUD

FREE EXPRESS SHIPPING

Available on Australian orders over $100 AUD.

Estimated Delivery Timeframe

2–5 business days after dispatch.

Please note that delivery timeframes are estimates only and may vary depending on your location and carrier delays.

Australian External Territories: Orders to the Cocos (Keeling) Islands and Christmas Island are charged at our standard domestic Australian rates. However, please note that standard parcel delivery to these regions relies on sea freight and can take up to 8 weeks to arrive.

INTERNATIONAL SHIPPING

We currently offer tracked international shipping to selected countries.

INTERNATIONAL SHIPPING RATES

New Zealand

$15 AUD Tracked Standard

North America, Asia & Pacific Islands

$20 AUD Tracked Standard

United Kingdom & Europe

$25 AUD Tracked Standard

Rest of World (Africa, The Caribbean, Latin America, Middle East, Central Asia)

$35 AUD Tracked Standard

FREE INTERNATIONAL SHIPPING

Free standard international shipping is available on orders over $250 AUD.

Estimated International Delivery Timeframes

New Zealand: 6–10 business days
North America, Asia & Pacific Islands: 6–12 business days
United Kingdom & Europe: 6–15 business days
Rest of World: 10–25 business days

Delivery estimates may vary due to customs processing, international carrier delays or local postal services.

TRACKING INFORMATION

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

If you do not receive your tracking email, please contact us at:

adisaa.au@gmail.com

SHIPPING DELAYS

While we do our best to ensure orders arrive within estimated delivery timeframes, delays may occasionally occur that are outside of our control.

ADISAA is not responsible for shipping delays caused by:

Courier disruptions
Weather events
Customs processing
Public holidays
Peak delivery periods
Incorrect delivery information provided by customers

ORDER CHANGES & CANCELLATIONS

Once an order has been placed and processing has commenced, we are generally unable to:

Cancel orders
Amend shipping details
Combine orders
Exchange products due to shipping delays

Please ensure all order details are correct before completing your purchase.

CUSTOMS & DUTIES

International customers are responsible for any customs duties, taxes or import charges that may apply within their country.

ADISAA is not responsible for customs delays or additional charges incurred during international delivery.

CONTACT US

For shipping enquiries, please contact: